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Mission, Core Values and Behaviors

Our Mission

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

Our mission statement is the foundation of everything we do. As such, the chapters in this Corporate Responsibility Report represent the pillars of our mission statement, including the central principle of being a forward-thinking electric utility.

We work toward our mission through our daily commitment to our core values and behaviors.

Our Core Values

  • Safety: We maintain our focus on safety by making a personal commitment to working safely, following all safe work practices and recognizing that we have the power to keep each other safe and eliminate life-changing events.

  • Customers: We exceed our customers’ expectations by providing safe, reliable and affordable electric service and innovative programs, products and services that make their lives brighter.

  • Diversity and Inclusion: We work to expand the diversity of our team and together create an inclusive workplace where employees feel valued, motivated and empowered to drive FirstEnergy’s success.

  • Innovation: We look to the future and have the agility to adjust to change. We seek creative solutions to better serve our customers and communities by embracing new ideas and opportunities.

  • Performance: We strive for operational excellence and deliver on financial commitments as we continue to grow our business, strengthen our balance sheet and demonstrate the values that matter to us.

  • Social Responsibility: We strengthen our communities by supporting community-based organizations, providing economic development leadership and encouraging the volunteer efforts of our employees. We also work toward a sustainable energy future by operating our facilities in an environmentally responsible manner and continually reducing our impact on the environment.

  • Teamwork: We are one team, supporting each other to achieve the best results. We build collaborative relationships across the organization and celebrate the success of others.

Our Behaviors

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