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Meeting Our Customers’ Needs

Payment Assistance and Emergency Support

We strive to meet the electricity needs of our socially, economically and culturally diverse customer base. To do this, FirstEnergy offers several payment assistance and emergency support programs to help customers.

Income-Qualified Energy Efficiency Programs

For income-qualified customers, FirstEnergy has targeted energy efficiency programs to reduce energy usage or offset the costs of energy improvements. These programs often work in conjunction with other utilities or local, state or federal funds and programs to maximize customer benefits.

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