We are committed to investing in the communities we serve, promoting public safety and economic development, and advancing equitable and inclusive business practices to enable positive, sustainable change while delivering superior customer service.
RELIABILITY AND RESILIENCE
We recognize that our electric service is wide-reaching, impacting more than 6 million utility customers who depend on us to provide safe and reliable energy every day of the year. Routine infrastructure maintenance and storm preparedness plans play key roles in our efforts to help ensure service reliability and resilience.
We're reimagining business processes and exploring new and inclusive ways to solve problems thanks to our technology-forward and collaborative Innovation & Digital Factory. Using innovation champions embedded within business units throughout the company, we identify ideas and process improvements that transform our organization and customer experience.
We’re using historical data to help determine which customers may benefit from assistance programs. This proactive approach not only ensures better customer support but also fosters a stronger sense of community and social responsibility. By harnessing the power of data, we can tailor our outreach efforts, providing targeted assistance to those who need it most.
In 2023, FirstEnergy employees spent nearly 28,000 hours volunteering for organizations across the company’s service territory. These hours, along with robust engagement in employee-driven giving campaigns, are a testament to the commitment, compassion and ownership employees feel as vital members of our communities to make a positive impact on those around them.
We help educate and prepare first responders and other members of the community who may come near our electrical lines and equipment. From our fleet of Live Wire Electrical Safety trailers to our new series of safety videos for customers of all ages, we are helping people understand how to identify and stay safe around electrical hazards.
We’re focused on building our diverse supplier pipeline through our Supplier Diversity Program. Maintaining an inclusive supplier diversity strategy is important when sourcing products and services, selecting suppliers, and managing supplier and contractor relationships. Our goal targets a 19% increase in our supply chain spend with diverse suppliers by 2025.
