We are committed to investing in the communities we serve, promoting public safety and economic development, and advancing equitable and inclusive business practices to enable positive, sustainable change while delivering superior customer service.
ENERGY RELIABILITY
We’re investing in transmission and distribution system upgrades that enhance reliability and resiliency for our customers, who depend on us for reliable energy every day of the year. Our investments drive measurable performance enhancements that benefit customers now and into the future.
We're accelerating the delivery of digital business products using a hyper-agile model. By harnessing the best thinking from across our company and working collaboratively with business unit leadership, the Digital Factory uses analytics to identify data-driven business solutions, applies leading-edge process automation for efficiency, and creates custom-developed digital solutions that leverage the latest in cloud platform technology.
Our employees are also FirstEnergy customers, which gives us powerful insight into the customer experience. Our employees inspire us to engage with our customers in meaningful ways, guide them to resources and support very real needs. To encourage customers who may need payment assistance, our "We’re Customers Just Like You" campaign features employees who understand how difficult it can be to find and ask for help when finances are tight.
We've been committed to improving the quality of life where our customers and employees live and work for over a century. Now, the FirstEnergy Foundation carries that commitment forward across our service footprint, supporting nonprofit organizations with grants for workforce development and educational initiatives, among other key giving priorities.
We help educate and prepare first responders and other members of the community who may come near our electrical lines and equipment. To enhance this educational program, we rolled out a new fleet of Live Wire Electrical Safety trailers to show how electrical hazards are encountered and handled safely in the field.
We're focused on building our diverse supplier pipeline through our Supplier Diversity Program. Maintaining an inclusive supplier diversity strategy is important when sourcing products and services, selecting suppliers, and managing supplier and contractor relationships. Our goal targets a 20% increase in our supply chain spend with diverse suppliers by 2025.
