We are committed to investing in the communities we serve, promoting public safety and economic development, and advancing equitable and inclusive business practices to enable positive, sustainable change while delivering superior customer service.
RELIABILITY AND RESILIENCE
We recognize that our electric service is wide-reaching, impacting more than 6 million utility customers who depend on us to provide safe and reliable energy every day of the year. Routine infrastructure maintenance and storm preparedness plans play key roles in our efforts to help ensure service reliability and resilience.
We are putting customers at the center of all we do and developing and implementing innovative solutions to create a more modern and effortless customer experience – including deploying chatbots to help customers find answers quickly and efficiently.
Our employees are also FirstEnergy customers, which gives us powerful insight into the customer experience. Our employees inspire us to engage with our customers in meaningful ways, guide them to resources and support very real needs.
We help educate and prepare first responders and other members of the community who may come near our electrical lines and equipment. From our fleet of Live Wire Electrical Safety trailers to our new series of safety videos for customers of all ages, we are helping people understand how to identify and stay safe around electrical hazards.
We’re focused on building our diverse supplier pipeline through our Supplier Diversity Program. Maintaining an inclusive supplier diversity strategy is important when sourcing products and services, selecting suppliers, and managing supplier and contractor relationships. Our goal targets a 20% increase in our supply chain spend with diverse suppliers by 2025.