As part of our Climate Strategy and company strategy, we’re focused on our role in enabling the energy transition to a low-carbon future and supporting our customers’ evolving needs along the way. That includes anticipating and responding to customer expectations for reliable service, clean energy sources and increased control over their energy use and carbon footprint, as well as more sustainable alternatives in transportation, manufacturing and industrial processes. Among other efforts discussed below, our strategic transmission and distribution investments are key to creating a reliable, resilient and secure grid – and enabling the clean energy transition for the customers we serve.

Customer-Focused Distribution Investments

We are delivering on our customer-focused strategy by building a more dynamic, smart and modern distribution system.

Across our service territory, we are working to strengthen our grid’s foundation by building a smarter communications network and replacing or upgrading aging equipment. That includes implementing Advanced Distribution Management Systems, more advanced automation, smart meters and other technologies to prepare the distribution grid of the future.

For example, through our grid modernization plans in Ohio and Pennsylvania, our customers will benefit from enhanced reliability, energy efficiency opportunities and innovative products and services that can ultimately help lower their energy bills.

For additional information on our long-term vision for the distribution grid of the future, visit our Investor Factbook


In Ohio, FirstEnergy has already installed approximately 700,000 smart meters, and our Grid Mod II proposal calls for us to complete smart meter installation for all remaining residential customers by 2026. Aside from enabling automated readings, these meters also help customers make more informed choices about their energy use. Customers with smart meters may even be eligible for a new, voluntary Time-Varying Rate (TVR) offer, allowing them to lower their energy costs by shifting or reducing their energy usage during peak times when electricity demand is the highest.



Transmission Investments for a Clean Energy Future

Our long-term, multibillion-dollar Energizing the Future initiative continues to modernize FirstEnergy's transmission assets, enhance operational capabilities and expand load capacity to make the grid more reliable and resilient. These strategic investments will help ensure our customers benefit from a stronger, smarter and more secure power grid for years to come.

These significant transmission investments also support our Climate Strategy by hardening the grid against increasingly violent storms, reducing greenhouse gas (GHG) emissions and providing the grid flexibility needed to incorporate more renewable energy resources. Across our service area, we're replacing or rebuilding existing lines and substations and adding new facilities to meet anticipated load growth and other operational challenges.

Our transmission investments are key to reliably integrating more renewables and distributed energy resources into our region’s electric grid – and enabling the carbon-neutral future our customers and communities want. We’re preparing for that future by:

  • Investing in upgrades that ready grid operators to respond more swiftly to changing conditions and facilitate the reliable inclusion of smaller, distributed generating sources.
  • Assessing the value of energy storage as a transmission asset to enable greater operational flexibility, increased protection against physical asset risks, and better support for increased renewables and distributed energy resources.
  • Upgrading and modernizing our transmission system to provide customers with a stronger, smarter and more secure power grid for years to come.

For additional information on our long-term vision for transmission investments, visit our Investor Factbook


Measuring Reliability Performance

Our customers count on us to keep their energy flowing and address outages swiftly when they occur. Reliability metrics such as distribution System Average Interruption Duration Index (SAIDI) and Transmission Outage Frequency (TOF) are included in our key performance indicators (KPIs) and are crucial to our pursuit of performance excellence.

SAIDI represents the average total duration of outage minutes in a year for each customer served, adjusted for major storms. Our KPI goals for SAIDI are in line with annual standards established by the state utility commissions and are set to challenge our operating companies to enhance performance. TOF measures the frequency of transmission line outages, excluding those that are scheduled, forced by emergency or operational. The KPI goals for TOF are determined through industry peer benchmarking. 

We measure our performance on these metrics and share results with employees both quarterly and annually. Please see our EESG data table for our trended reliability performance metrics.

Last Modified: June 1, 2023