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Diversity and Inclusion

Aspirations and Strategy

FirstEnergy embraces diversity of thought, values individuality and encourages new perspectives. A diverse and inclusive work environment enables us to better serve our customers, improve operational performance, increase innovation and provide a rewarding work experience for our employees. We have earned regional and national recognition for our commitment to building a diverse and inclusive workforce.

Our 12-member Executive Diversity and Inclusion (D&I) Council—sponsored by our CEO, Chuck Jones—aims to enhance workforce diversity, create an inclusive work environment and provide oversight and guidance for FirstEnergy’s integrated D&I strategy. In 2018, we created a director-level position to lead a team of employees focused on companywide diversity and inclusion initiatives.

Percent Diverse Hires in 2018

Our Diversity and Inclusion Aspirations

Our Diversity and Inclusion Strategy

In 2018, FirstEnergy developed and implemented a companywide training program, “Delivering our Power through People,” in which more than 90% of employees participated. This diversity-centered training was designed to create conversation and awareness of the importance of diversity and inclusion, and help employees understand their role in our D&I efforts.

Diversity and Inclusion KPI Metric

Beginning in 2018, we added a D&I Index to our annual short-term incentive compensation program that is applicable to every FirstEnergy leader, including the CEO. The Index measures our progress in expanding the diversity of our leadership pipeline through a focus on diversifying our professional hires and succession plan candidates. The D&I Index also includes the results of a now-annual employee survey that measures our employees’ perspectives on our efforts to create a more diverse and inclusive work environment. In 2019, we increased the weight of the D&I Index in our short-term incentive program to emphasize the importance of fostering diversity and inclusion.

Employee Business Resource Groups (EBRGs)

FirstEnergy has employee-developed EBRGs focused on providing support, networking opportunities and career and personal development resources to more than 1,500 members and allies. They also contribute to our business imperative through recruiting and retention efforts and strive to positively influence FirstEnergy’s organizational culture. Each group has an executive sponsor and leadership team that provides guidance and oversight.

Our EBRGs help to increase awareness of diversity across our organization and ensure employees feel valued as part of our FirstEnergy team—critical steps to us achieving our D&I goals. We are focused on increasing the number of EBRGs as well as employee participation.



Serves as a resource to FirstEnergy’s people of color and allies and seeks to further strengthen recruitment, development and advocacy. There are three chapters: MOSaic Akron, MOSaic New Jersey and MOSaic Maryland.

Veterans & Allies

Ensures the hiring and development of veterans and strengthens relationships with well-established veteran support resources.

Women in Leadership

Develops current and future women leaders for senior management positions and addresses the challenges of work-life balance.

Alternate Current

Strives to enhance the health and well-being of the LGBTQIA+ community within FirstEnergy by providing a safe and supportive environment through a partnership between corporate leadership, community members and participating employees.


Serves as a resource to FirstEnergy’s employees with disabilities and major illnesses, or who are caregivers, friends or family members supporting and assisting individuals with disabilities and major illnesses. 

Helping Women GROW

Ensures the professional and personal development of women in our customer contact centers and develops women leaders across the company through mentorship opportunities. There are two chapters: Helping Women GROW (Fairlawn, Ohio) and Helping Women GROW (Reading, Pennsylvania).

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