STRATEGIC GOALS FOR THE FUTURE
We believe setting goals and disclosing our progress is a critical part of living our Mission and demonstrating transparency and accountability. Aligned with our company strategy and EESG priorities, the following companywide goals are designed to prepare us to meet our customers' future energy needs and move us closer to our vision for a more resilient, innovative, diverse and sustainable FirstEnergy.
Our goals also align with the United Nations Sustainable Development Goals (UN SDGs), which provide a framework for companies and organizations to support global sustainability. Currently, our goals map to 11 of the 17 UN SDGs. We will continue to evaluate where our business and expertise can contribute to the UN's sustainability mission and assess any potential future goals in support of additional SDGs accordingly.
As part of our commitment to strong governance efforts, including increased transparency and accountability, we will update our progress toward these goals on this website annually
It is important to note that FirstEnergy has additional internal metrics and goals, including the key performance indicators (KPIs) that make up our short-term incentive program for employees. These KPIs provide shorter-term targets to measure performance and improvement in areas that are high priorities for the company and critical to our continued success. Among others, those areas include customer reliability, customer service, environmental protections, safety, and diversity, equity and inclusion. Our company's incentive-based KPIs strongly support our progress toward the companywide goals noted below as well as advancement of our company strategy and overall commitment to strong EESG, operational and financial performance. For additional information about our KPIs, please visit our 2022 Proxy Statement.
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Diverse Workforce
30% aspirational increase in the number of racially and ethnically diverse employees and leaders
Performance Update Achieved 10.4% racial and ethnic diversity of our workforce companywide; Achieved 8.9% racial and ethnic diversity at the supervisor-and-above level - an increase of 17% from 2020 Target Date 2024 UN SDGs 
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Employee Engagement Survey
Year-over-year improvement in our annual DEI Employee Survey's inclusion index, which measures perceptions of our efforts to create a diverse and inclusive environment
Performance Update Experienced a 2.4 point decline in the 2022 DEI Employee Survey's inclusion index overall, despite demonstrated improvements in several key areas Target Date 2024 UN SDGs 
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Exposure Recognition and Reduction
Reduce employees' exposure to potentially life-changing events in the workplace
Performance Update Achieved zero life-changing events in 2022 Target Date Continuous UN SDGs 
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Workplace of the Future
100% remote capability for employees to access their work on any device at any time
Performance Update Continued enabling remote capabilities for employees while bolstering cyber security efforts Target Date Continuous UN SDGs
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Grid Modernization
Install smart meters for two-thirds of our total customers
Performance Update 2.85M smart meters have been installed, the equivalent of 45% of our total customers
Target Date 2025 UN SDGs 
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Energy Efficiency
Help customers achieve electricity savings in excess of 7.5M MWh between 2021 and 2025
Performance Update At 98% of expectation through 2022. Target Date 2025 UN SDGs 
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Service Reliability
5% reduction in the duration of service interruptions for customers
Performance Update In 2022, an 16% or 28-minute increase in service interruptions compared to our 2019 baseline. Target Date 2025 UN SDGs -
Transmission Reliability
20% reduction in Transmission Outage Frequency on 100 kV-and-above lines
Performance Update We continue to improve transmission outage performance compared to 2019 baseline. Target Date 2025 UN SDGs -
Emerging Technologies
Convert 100% of streetlights owned by our operating companies to smart LEDs
Performance Update Converted 1,600 streetlights to smart LEDs through a pilot program in Erie, Pennsylvania. Target Date 2030 UN SDGs -
Innovation
Deploy at least six bots and four analytical models that deliver streamlined business solutions
Performance Update Goal achieved. Target Date 2022 UN SDGs -
Supply Chain
Achieve 20% of our supply chain spend with diverse suppliers
Performance Update Achieved 16.3% spend with diverse suppliers in 2022 Target Date 2025 UN SDGs 
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Electrification
Reach 30% electrification of our light-duty and aerial truck fleet
Performance Update Achieved 10% electrification of light-duty and aerial units through 2022. Target Date 2030 UN SDGs -
Renewable Energy
Own at least 50 MW of solar generation in West Virginia
Performance Update Received conditional approval to build five utility-scale solar generation projects totaling 50 MW; pending final WV PSC approval. Target Date 2025 UN SDGs -
Greenhouse Gas
Achieve carbon neutrality by 2050, with an interim goal to reduce our companywide Scope 1 greenhouse gas (GHG) emissions 30% from our 2019 baseline by 2030
Performance Update Reduced our Scope 1 greenhouse gas (GHG) emissions by 8.6% from our 2019 baseline on our journey to carbon neutrality. Target Date 2030, 2050 UN SDGs -
Vegetation
Create 225 acres of biodiverse pollinator habitats
Performance Update 173 acres of pollinator habitats have been established through 2022, with approximately 79 additional acres seeded in 2022. Target Date 2025 UN SDGs 
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Waste
Recycle or beneficially reuse 50% of our wood poles at the end of their useful lives
Performance Update Recycled or beneficially reused 1,692 tons of wood poles in 2022. Target Date 2025 UN SDGs -
Water
20% reduction in water consumption at our two coal plants
Performance Update Reduced water consumption by 38.9% compared to the 2019 baseline. Target Date 2030 UN SDGs 
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Economic Development
Create $25B in cumulative economic impact
Performance Update In progress Target Date 2025 UN SDGs
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Volunteerism
75% senior leadership participation on nonprofit boards and 25% executive team involvement on diverse or multicultural nonprofit boards
Performance Update In progress Target Date 2025 UN SDGs
