STRATEGIC GOALS FOR THE FUTURE
We believe setting goals and disclosing our progress is a critical part of living our Mission and demonstrating transparency and accountability. Aligned with our company strategy and EESG priorities, the following companywide goals are designed to prepare us to meet our customers' future energy needs and move us closer to our vision for a more resilient, innovative, diverse and sustainable FirstEnergy.
Our goals also align with the United Nations Sustainable Development Goals (UN SDGs), which provide a framework for companies and organizations to support global sustainability. Currently, our goals map to 11 of the 17 UN SDGs. We will continue to evaluate where our business and expertise can contribute to the UN's sustainability mission and assess any potential future goals in support of additional SDGs accordingly.
As part of our commitment to strong governance efforts, including increased transparency and accountability, we will update our progress toward these goals on this website annually
It is important to note that FirstEnergy has additional internal metrics and goals, including the key performance indicators (KPIs) that make up our short-term incentive program for employees. These KPIs provide shorter-term targets to measure performance and improvement in areas that are high priorities for the company and critical to our continued success. Among others, those areas include customer reliability, customer service, environmental protections, safety, and diversity, equity and inclusion. Our company's incentive-based KPIs strongly support our progress toward the companywide goals noted below as well as advancement of our company strategy and overall commitment to strong EESG, operational and financial performance. For additional information about our KPIs, please visit our 2022 Proxy Statement.
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Diverse Workforce
30% aspirational increase in the number of racially and ethnically diverse employees and leaders
Performance Update Achieved 10.3% racial and ethnic diversity of our workforce companywide; Achieved 9.4% racial and ethnic diversity at the supervisor-and-above level - an increase of over 25% from 2020 Target Date 2024 UN SDGs 
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Employee DEI Perception
Year-over-year improvement in our annual DEI Employee Survey's inclusion index, which measures perceptions of our efforts to create a diverse and inclusive environment
Performance Update Experienced a three-point decline in the 2021 DEI Employee Survey's inclusion index overall, despite demonstrated improvements in several key areas Target Date 2024 UN SDGs 
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Exposure Recognition and Reduction
Reduce employees' exposure to potentially life-changing events in the workplace
Performance Update Achieved zero life-changing events in 2021 Target Date Continuous UN SDGs 
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Workplace of the Future
100% remote capability for employees to access their work on any device at any time
Performance Update Continued enabling remote capabilities for employees while bolstering cyber security efforts Target Date Continuous UN SDGs
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Grid Modernization
Install smart meters for two-thirds of our total customers
Performance Update 2.7M smart meters have been installed, the equivalent of 45% of our total customers
Target Date 2025 UN SDGs 
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Energy Efficiency
Help customers achieve electricity savings in excess of 7.5M MWh between 2021 and 2025
Performance Update In Progress Target Date 2025 UN SDGs 
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Service Reliability
5% reduction in the duration of service interruptions for customers
Performance Update Achieved a 3% (or seven-minute) reduction in the duration of service interruptions for customers, compared to our 2019 baseline Target Date 2025 UN SDGs -
Transmission Reliability
20% reduction in Transmission Outage Frequency on 100 kV-and-above lines
Performance Update Achieved 20% reduction in Transmission Outage Frequency on 100kV-and-above lines, compared to our 2019 baseline Target Date 2025 UN SDGs -
Emerging Technologies
Convert 100% of streetlights owned by our operating companies to smart LEDs
Performance Update Converted 1600 streetlights to smart LEDs through a pilot program in Erie, Pennsylvania Target Date 2030 UN SDGs -
Innovation
Deploy at least six bots and four analytical models that deliver streamlined business solutions
Performance Update Exceeded our goal by deploying six automation bots (with an additional 2 in development) and six analytical models Target Date 2022 UN SDGs -
Supply Chain
Achieve 20% of our supply chain spend with diverse suppliers
Performance Update Achieved 16% diverse supplier spend during 2021 Target Date 2025 UN SDGs 
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Electrification
Reach 30% electrification of our light-duty and aerial truck fleet
Performance Update Ordered 100 electrified vehicles in 2021 to replace 3% of our fleet Target Date 2030 UN SDGs -
Renewable Energy
Own at least 50 MW of solar generation in West Virginia
Performance Update Filed in WV for approval to build five utility-scale solar energy projects, which would generate a total of 50 megawatts of renewable energy Target Date 2025 UN SDGs -
Greenhouse Gas
Achieve carbon neutrality by 2050, with an interim goal to reduce our companywide Scope 1 greenhouse gas (GHG) emissions 30% from our 2019 baseline by 2030
Performance Update Reduced Scope 1 greenhouse gas (GHG) emissions by 12% from our 2019 baseline, on our journey to carbon neutrality Target Date 2030, 2050 UN SDGs -
Vegetation
Create 225 acres of biodiverse pollinator habitats
Performance Update Planted 94 acres of pollinator habitats (2020-2021) Target Date 2025 UN SDGs 
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Waste
Recycle or beneficially reuse 50% of our wood poles at the end of their useful lives
Performance Update Recycled or beneficially reused 608 tons of wood poles in 2021 Target Date 2025 UN SDGs -
Water
20% reduction in water consumption at our two coal plants
Performance Update Reduced water consumption by 23% at our two regulated coal-fired plants in 2021, compared to our 2019 baseline Target Date 2030 UN SDGs 
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Economic Development
Create $25B in cumulative economic impact
Performance Update In progress Target Date 2025 UN SDGs
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Volunteerism
75% senior leadership participation on nonprofit boards and 25% executive team involvement on diverse or multicultural nonprofit boards
Performance Update In progress Target Date 2025 UN SDGs
