FE Forward

Moving FE Forward

Launched in February of 2021, FE Forward is focused on transforming how FirstEnergy operates by identifying opportunities to enhance our organization, focus on performance excellence and refocus our investment strategy. By restructuring our organization, streamlining and centralizing our processes and practices, and implementing more modern tools, FE Forward is reshaping our company as we strive to emerge as a premier utility.

For example, our new five-state operating model and corresponding changes to our organizational structure are designed to centralize decision-making, leading to greater consistency across the company. The model enables us to streamline efforts and make it easier for teams to develop and implement business solutions. In addition, our new centralized and strategic Customer Experience function is helping drive improvements essential to our customer-focused strategic objectives: delivering a modern digital customer experience, accelerating widespread electrification, providing sustainable products and solutions, and focusing on energy affordability.

In the first full year, FE Forward initiatives achieved $300 million in net capital expenditure efficiencies and working capital improvements. Through 2025, we anticipate cumulative free cash flow improvements of more than $1.7 billion. These savings provide opportunities for reinvestment into strategic opportunities to better serve our customers, act on our ESG initiatives and support our Climate Strategy as we transition to a smarter and cleaner electric grid.

FE Forward by the Numbers


FirstEnergy employees leading change initiatives across the organization


workstreams including Transmission and Distribution Operations, Customer, IT, Supply Chain, Compliance, Org. Health, Support Functions, and Generation


FirstEnergy Business Units and employee levels represented


planned investments into the program

Close button for share