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Mission, Core Values and Behaviors

Our mission, core values and behaviors are foundational to who we are as a company. They guide our more than 12,000 employees, and they’re crucial to achieving any business objective or strategic goal that we set. As we move forward together, our highly capable leaders and talented, dedicated employees are committed to refocusing on our core values and behaviors and rebuilding trust and credibility with all our stakeholders.

An internal investigation related to an ongoing government investigation uncovered that certain senior executives violated FirstEnergy policies and its code of conduct. As a result, those executives were terminated. When we determine that employee conduct is inconsistent with our company’s policies and values, no matter how senior the individual, we have a duty to act, and that is what we have done.

Our Mission

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

Our mission statement is the foundation of everything we do. As such, our corporate responsibility strategy is guided by the pillars of our mission statement, including the central principle of being a forward-thinking electric utility.

We work toward our mission through our daily commitment to our core values and behaviors.

Our Core Values

  • Customers: We have the power to deliver exceptional value by anticipating and exceeding our customers’ expectations.

  • Innovation: We have the power through innovation to move our company and industry forward.

  • Corporate Social Responsibility: We have the power to live our mission by staying true to our core values and behaviors while pursuing objectives and initiatives that positively impact our employees, customers, communities and the environment. 

  • Diversity and Inclusion (D&I): We have the power to weave D&I into the fabric of our company's culture.

  • Teamwork: We have the power to overcome every challenge and achieve success together.

  • Safety: We have the power to keep health and safety first for our employees and communities.

  • Performance: We have the power to demonstrate our value as a high-performing utility.

Our Behaviors

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