Our mission, core values and behaviors are foundational to who we are as a company. They guide our more than 12,000 employees, and they’re crucial to achieving any business objective or strategic goal that we set. As we move forward together, our highly capable leaders and talented, dedicated employees are committed to refocusing on our core values and behaviors and rebuilding trust and credibility with all our stakeholders.
An internal investigation related to an ongoing government investigation uncovered that certain senior executives violated FirstEnergy policies and its code of conduct. As a result, those executives were terminated. When we determine that employee conduct is inconsistent with our company’s policies and values, no matter how senior the individual, we have a duty to act, and that is what we have done.
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
Our mission statement is the foundation of everything we do. As such, our corporate responsibility strategy is guided by the pillars of our mission statement, including the central principle of being a forward-thinking electric utility.
We work toward our mission through our daily commitment to our core values and behaviors.
Customers: We have the power to deliver exceptional value by anticipating and exceeding our customers’ expectations.
Innovation: We have the power through innovation to move our company and industry forward.
Corporate Social Responsibility: We have the power to live our mission by staying true to our core values and behaviors while pursuing objectives and initiatives that positively impact our employees, customers, communities and the environment.
Diversity and Inclusion (D&I): We have the power to weave D&I into the fabric of our company's culture.
Teamwork: We have the power to overcome every challenge and achieve success together.
Safety: We have the power to keep health and safety first for our employees and communities.
Performance: We have the power to demonstrate our value as a high-performing utility.
Courage: We have grit, fortitude, determination and passion. We question actions that are inconsistent with the behaviors that matter most to us. We look for ways to challenge the status quo through innovation and creativity.
Integrity: We consistently demonstrate ethical behaviors, values, expectations and outcomes. We work to create an environment where ethical behaviors are expected. We have strength of character, strength of will and moral fiber.
Openness: We are authentic, humble and true to ourselves. We communicate openly and honestly. We actively listen and respond with empathy.
Ownership: We are committed and diligent, own what goes right or wrong and take pride in our work. We understand the big picture and prioritize work to achieve company goals. We make sound decisions based on facts and solid judgement. We take charge of our own development, learn continuously and strive for excellence. We’re committed to the success of FirstEnergy.
Trust: We are honest, reliable, respectful, consistent, dependable and credible. We are committed to doing what’s right. We respect and trust the capabilities, intention and performance of others.