Stakeholder Engagement

Our Approach

Engaging with stakeholders is essential to meeting our customers’ needs and achieving our vision for a more diverse, innovative and sustainable FirstEnergy. We engage with a wide range of stakeholders, including employees, customers, investors, non-governmental organizations and others. These engagement efforts help us to build important relationships, capture different perspectives and inform our strategies, programs, and policies on a number of issues.

Stakeholder
Engagement Efforts

At FirstEnergy, we strive to communicate clearly and openly with our stakeholders. The engagement efforts described below ensure we operate with the needs and concerns of our employees, customers, investors, community members and others in mind. For information on our approach to political and public policy engagement, please visit the Political and Public Policy Engagement page.

Employees

Topics

How We Engage

Purpose

  • Mission and core values
  • Compliance, ethics and integrity
  • Diversity, equity and inclusion
  • Business performance and KPI results
  • Community involvement and volunteerism
  • Safety
  • Health and wellness
  • COVID-19
  • Employee mentorship, training, development and goal setting
  • Work-life balance
  • Employee recognition
  • Code of Conduct and company policies
  • Annual DEI Employee Survey
  • Daily internal employee portal communications
  • Executive leadership town hall webcasts, presentations and messages to employees
  • Formalized training and development programs
  • Quarterly check-ins and performance reviews
  • Speak Up DEI dialogue sessions
  • Annual corporate objectives and cascading priorities
  • Employee Business Resource Groups
  • The Power of Thanks

We recognize that our employees are what ultimately drive our strategy, culture and company forward. We need robust employee engagement to effectively attract, develop, engage and retain a diverse, high-performing workforce that is motivated to contribute to FirstEnergy’s success.

Customers

Topics

How We Engage

Purpose

  • Billing and payment
  • New service
  • Move in / Move out / Transfer service
  • Consumer products
  • Customer assistance programs
  • Energy conservation
  • Customer assistance
  • Energy efficiency and management
  • Energy affordability
  • Outages and storm restoration
  • Electrical safety
  • Electrification
  • Distributed energy resources
  • COVID-19
  • Site selection
  • Emissions and carbon neutral goals
  • Vegetation management notification
  • Social media
  • Website
  • Contact centers
  • Interactive voice response
  • Email
  • Text
  • Voice technology (Alexa)
  • Field visits
  • Customer service surveys
  • Energy efficiency program offerings
  • Focus groups
  • Community town halls
  • Billing
  • FirstEnergy Home
  • Mailings
  • Print and broadcast media
  • Face-to-face interactions

Our mission is to provide safe, reliable electricity along with innovative programs, products and services that make our customers’ lives brighter. We strive to provide a best-in-class customer experience by continuing to identify opportunities to enhance and improve our existing services while also anticipating future customer requests and technology needs. 

Investors

Topics

How We Engage

Purpose

  • Corporate compliance, ethics and integrity
  • Board expertise and demographics
  • Climate change, climate risks and opportunities
  • Emissions and carbon neutral goals
  • Financial performance
  • Sustainability and environmental stewardship
  • Risk management
  • Rate and regulatory proceedings
  • Diversity, equity and inclusion
  • Safety
  • Annual meeting of shareholders
  • Quarterly earnings calls
  • Corporate governance outreach (annual)
  • Outreach via email, phone calls and meetings

We believe it’s crucial to engage regularly with our investors to ensure we consider, and effectively address, the topics that matter most to them. Please see our Board Governance page for additional information on the Board’s shareholder engagement efforts.

Communities

Topics

How We Engage

Purpose

  • Public safety
  • Diversity, equity and inclusion
  • COVID-19
  • Workforce and economic development
  • Food insecurity and other community welfare topics
  • Environmental stewardship and pollinators
  • Clean energy future
  • Corporate giving
  • Foundation giving
  • Employee volunteerism and nonprofit board service
  • Public safety education and outreach
  • Economic development support
  • Pollinator Week
  • Arbor Day events

We believe the greater good is better business and seek to develop sustainable relationships with nonprofit partners to advance our philanthropic and stewardship goals. Financial investments are leveraged to build stronger, healthier and more vibrant communities. For information about our Investing with Purpose initiative, visit the Community Impact page.

Suppliers

Topics

How We Engage

Purpose

  • Supply chain management systems and bidding process
  • Ethics, integrity and compliance
  • Safety
  • Supplier diversity
  • Sustainability and environmental stewardship
  • Cost savings for customers
  • Supplier performance improvement
  • Supplier Code of Conduct
  • Requests for Proposals
  • Terms and conditions of supplier agreement
  • Diverse Supplier Development program
  • Electric Utility Industry Sustainable Supply Chain Alliance
  • Safety education and training
  • Supplier performance reviews pilot

We thoughtfully engage with our suppliers to help improve their performance and achieve our vision for a diverse, sustainable and highly ethical Supply Chain that drives business unit success and creates value for FirstEnergy. Please see our Supply Chain page for additional information on suppliers.

Non Governmental Entities (NGOs)

Topics

How We Engage

Purpose

  • Clean energy future
  • Renewables and distributed energy resources
  • Electrification
  • Energy efficiency
  • Emerging technologies
  • Sustainable operations
  • Vegetation management best practices
  • Organizational memberships
  • Meetings, conferences and webcasts
  • Consulting agreements
  • Participation in investment group
  • Research studies or partnerships
  • Workshops
  • Regulatory proceedings

We recognize the importance of engaging with various entities on a range of topics to enable FirstEnergy to be a sustainable, innovative and industry-leading organization.

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