Engaging with stakeholders is essential to meeting our customers’ needs and achieving our vision for a more diverse, innovative and sustainable FirstEnergy. We engage with a wide range of stakeholders, including employees, customers, investors, non-governmental organizations and others. These engagement efforts help us to build important relationships, capture different perspectives and inform our strategies, programs, and policies on a number of issues.
At FirstEnergy, we strive to communicate clearly and openly with our stakeholders. The engagement efforts described below ensure we operate with the needs and concerns of our employees, customers, investors, community members and others in mind. For information on our approach to political and public policy engagement, please visit the Political and Public Policy Engagement page.
How We Engage
We recognize that our employees are what ultimately drive our strategy, culture and company forward. We need robust employee engagement to effectively attract, develop, engage and retain a diverse, high-performing workforce that is motivated to contribute to FirstEnergy’s success.
Our mission is to provide safe, reliable electricity along with innovative programs, products and services that make our customers’ lives brighter. We strive to provide a best-in-class customer experience by continuing to identify opportunities to enhance and improve our existing services while also anticipating future customer requests and technology needs.
We believe it’s crucial to engage regularly with our investors to ensure we consider, and effectively address, the topics that matter most to them. Please see our Board Governance page for additional information on the Board’s shareholder engagement efforts.
We believe the greater good is better business and seek to develop sustainable relationships with nonprofit partners to advance our philanthropic and stewardship goals. Financial investments are leveraged to build stronger, healthier and more vibrant communities. For information about our Investing with Purpose initiative, visit the Community Impact page.
We thoughtfully engage with our suppliers to help improve their performance and achieve our vision for a diverse, sustainable and highly ethical Supply Chain that drives business unit success and creates value for FirstEnergy. Please see our Supply Chain page for additional information on suppliers.
Non Governmental Entities (NGOs)
We recognize the importance of engaging with various entities on a range of topics to enable FirstEnergy to be a sustainable, innovative and industry-leading organization.